Auto-assistance

What does it consist of?
THE AUTO-ASSISTANCE INSURANCE PROVIDES 24-hour technical support in case of damage inflicted to the vehicle in a road accident, as well as medical assistance to the passengers if it is necessary. The coverage is provided against a paid premium and only when concluding a Motor third-party liability insurance for the drivers.THERE ARE TWO TYPES OF AUTO-ASSISTANCE INSURANCE: for the territory of the Republic of Bulgaria and for abroad.INSURANCE PURCHASED FOR THE TERRITORY OF BULGARIA applies for the entire country except for the vehicle’s place of residence, described in the insurance policy. It applies for a vehicle with a total mass of up to 3.5 tons, cars, motorcycles and trailers weighing up to 750 kg.

What kinds of risks are covered for the Republic of Bulgaria?
Expenses for obtaining technical assistance at the place of a road or other accident, as well as for transporting the vehicle to the nearest vehicle service station (the insurance policy defines the distance limit, in km, which should not be exceeded in the transportation). Expenses for transporting the vehicle from the place of the road accident to its place of residence. Expenses for transporting the driver and passengers to an emergency medical care center or to their home. Expenses for urgent medical assistance due to a road accident. Expenses related to the repatriation of human remains in case of death. A reserve driver is provided in case the driver of the vehicle is hurt in a road accident. Expenses for transporting the passengers and driver from the place of the event to the nearest settlement and for booking tickets for public transport to their further transportation home.Depending on the case, a hotel is booked and paid for all the passengers of the insured vehicle (the limit of such coverage is defined in the insurance policy).

What is the term of the insurance?
THE COMMON TERM OF THE AUTO-ASSISTANCE INSURANCE is one year, however it may be concluded for a shorter term.

How should we react if necessary?
If your vehicle breaks down during travel or a road accident occurs when Auto-assistance insurance is concluded, you should call the 24-hour center, as defined in your insurance contract. That will ensure specialized road assistance for you.

What kinds of risks does it cover abroad?
THE AUTO-ASSISTANCE INSURACE CAN BE CONCLUDED FOR ABROAD AS WELL. That can be done by paying an additional premium, determined by the insurer. It is necessary in order to facilitate your stay abroad in case of an accident, vehicle failure or a road accident. This insurance allows you to have assistance and consultation available 24-hours. It insures the vehicle, driver and passengers, regardless of their nationality.

AUTO-ASSISTANCE ABROAD COVERS:
Delivering spare parts required for the repairs and repairing the vehicle at the place of the accident. If this is not possible, the vehicle is transported to the nearest vehicle service station, parking or garage. Providing a driver, if the operator of the damaged vehicle is hurt.Using a rented vehicle if necessary.Transporting the passengers and driver to the place of their permanent residence or to the final point of the trip they have undertaken.Hotel expenses (accommodation and breakfast) for up to 2 nights for as many persons as the number of seats in the vehicle.Transporting, shelter and an accompanying person for children travelling in the vehicle – in case the adults accompanying them are not in a condition to care for them.Checking into a medical facility, nearest to the place of the accident.After medical treatment abroad – transporting the insured party to the indicated address in Bulgaria.Transportation to a hospital in Bulgaria (nearby their home).Legal assistance.

Who can conclude Auto-assistance?
ANY DRIVER WHO HAS CONCLUDED A MOTOR THIRD-PARTY LIABILITY INSURACE valid for the EU and the member countries of the International “Green card” treaty.